Privacy Policy

Effective Date: May 1, 2026

McHugh Junk Removal ("we," "us," or "our") operates https://mchughjunkremoval.com/ (the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit our Site or use our online booking services.

Information We Collect

Information You Provide

When you use our contact form, you may provide your name, email address, and any other information you choose to include in your message. This information is stored securely and used only to respond to your inquiry.

When you use our online booking system, we collect the information necessary to schedule and complete your junk removal appointment, including your name, contact information, service address, and any details you provide about the items to be removed.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through Google Analytics, including your IP address, browser type, pages visited, time spent on the Site, and referring website. This information is used to understand how visitors use our Site so we can improve it.

Cookies

Our Site uses cookies — small text files stored on your device. We use essential cookies to ensure the Site and booking system function correctly, and analytics cookies through Google Analytics to understand how visitors use our Site. When you first visit our Site you will be presented with a cookie consent banner where you can manage your preferences. For more information see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries submitted through our contact form
  • Schedule, confirm, and complete your junk removal service appointments
  • Communicate with you about your booking, including confirmations and reminders
  • Understand how visitors use our Site and improve its content
  • Maintain the security and performance of our Site

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Third-Party Services

Our Site uses Google Analytics, a service provided by Google LLC, to collect anonymized usage data. Google Analytics uses cookies that are only set after you have given consent. For more information visit Google's Privacy Policy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We use third-party booking platforms to manage service appointments. These platforms may collect and store booking information on our behalf. They are only given information necessary to provide their services and are not permitted to use it for other purposes.

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected. Booking records are retained as required by applicable business and tax record-keeping requirements. Contact form messages are retained only as long as necessary to respond to your inquiry. You may request deletion of your personal information at any time by contacting us — see Your Privacy Rights below.

Security

We take reasonable precautions to protect your information, including using secure connections (HTTPS) for all data transmission. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Site please contact us and we will promptly remove it.

Your Privacy Rights

Depending on where you live, you may have specific rights regarding your personal information under applicable state privacy laws.

Massachusetts Residents

Massachusetts residents may have rights under applicable state privacy law, including the right to know what personal information we hold about you and to request correction or deletion of that information. To submit a request, contact us at info@mchughjunkremoval.com.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

What we collect and why: We collect identifiers (name, email, address, IP address) and internet activity (browsing data via Google Analytics) for the purposes of scheduling services and improving our Site.

Your rights include:

  • Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct — You may request that we correct inaccurate personal information we hold about you.
  • Right to Opt Out of Sale or Sharing — We do not sell your personal information and do not share it for cross-context behavioral advertising.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us at info@mchughjunkremoval.com. We will respond within 45 days.

Residents of Other States

Several US states have enacted privacy laws providing residents with rights similar to those described above, including the right to access, correct, delete, and obtain a copy of your personal information. We extend these rights to residents of all states with applicable privacy laws. To submit a request, contact us at info@mchughjunkremoval.com. We will respond within the timeframe required by your state's law (typically 45–60 days).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@mchughjunkremoval.com

McHugh Junk Removal
131 Main St
Lancaster, MA 01523